Delivery

SHIPPING INFORMATION

We ship via post.lt (Lithuania postal service). Our shipping includes tracking information but not insurance. If you want faster shipping and need a quote for a different mail carrier, such as FedEx, UPS, or DHL, please get in touch with us, and we can provide an updated shipping quote for you.

Standart

Lithuania - 5-7 business days 
Europe: 7-14 business days
North America: 3-5 weeks
South America and the Caribbean: 3-5 weeks
Australia, New Zealand, and Oceania: 4-6 weeks
Asia Pacific: 4-6 weeks
North Africa and the Middle East: 4-6 weeks
 

INTERNATIONAL CUSTOMERS 

Please be aware that you are liable for any duties or customs fees that may be incurred. Prints From The Road cannot estimate or pay duty fees because the destination country charges them. Shipping charges and expenses cannot be repaid if delivery is denied and/or duties are not paid (customer pays for all expenses to return the order to Prints From The Road). Most overseas delays are due to customs holding the delivery, so contact your local post office with your customs form.

DELIVERY

If you're worried about your order not arriving, check the tracking information sent to you and double-check that the address you provided is correct. 
If your item does not arrive within the expected shipment period listed above, don't hesitate to get in touch with us and provide your tracking number to your local post office. 
If the tracking information indicates that your package was delivered but was stolen or went missing for any reason, Prints From The Road is not liable for your package. Still, we do have some recommendations that we think will be helpful:

  • Check with other members of your household and your neighbors to check whether they have received your package.

  • To be sure it's being held for you, check with your apartment management office or doorman.

  • In the majority of cases, the package will be found. If you believe your parcel has been stolen, please file a "theft report" with the Postal Inspector, who will ask you to sign an affidavit about the missing or stolen package.

  • If a package is returned to us for any reason, we will notify you by email.

Shipping item back

  • Please do not ship any things to us until you have received an acknowledgment from us.

  • For any reason, we do not cover shipping charges on returns or exchanges (unless we delivered you the wrong or damaged item; in that case, please let us know.)

  • Any things that are returned to us must be brand new. Items that have been broken in, are scratched, unclean, or damaged when returned will be offered to be mailed back at the buyer's expense, and no refund or exchange will be given. This policy does not allow for any exceptions.

  • We advise to send a parcel via trackable service and provide us with a legitimate tracking number.

  • Please wait 7-10 business days for your exchange request to be processed and a replacement item to be manufactured when we receive your item. When a shipping label is generated, you will receive tracking information through email.